Subscription Terms and Conditions

1. Subscriptions and plans

Rotavela offers a free planning preview and paid website subscriptions. The UK website prices are Solo Pro £1.99 per month or £14.99 per year, for one account, and Household Pro £3.49 per month or £24.99 per year, for up to two linked accounts. These are recurring GBP Stripe prices and Rotavela is not VAT registered. Checkout confirms the plan, full amount, renewal interval and included features before a customer commits to payment. There is no general free-trial promise; a temporary complimentary entitlement is not a paid subscription or recurring trial.

2. How payment works

You must use a valid account and choose a subscription plan. Website payments are handled through Stripe’s secure checkout; Rotavela does not ask you to enter card numbers directly into our site. Your selected plan automatically renews at the displayed monthly or annual interval until cancelled. Before payment, review the price, renewal frequency, service details and any applicable charges. Access to paid functionality starts only after our server verifies your subscription status; a redirect from checkout is not proof of payment.

3. Household membership and entitlements

Solo Pro is for one user and does not include the second connected household seat. Household Pro covers up to two linked accounts in an invited household. Sharing requires acceptance of an invitation and the applicable permissions. A person paying for a subscription must have authority over their own payment method; invitations do not grant other members access to private billing credentials.

4. How to cancel or manage payments

An eligible paying account holder may use Account → Subscription → Manage subscription to open the Stripe Customer Portal. The portal is configured for cancelling renewal at the end of the current paid billing period and for reviewing invoices or updating a payment method. If you cannot access the portal, email support@rotavela.co.uk with a clear cancellation request. We will not require unnecessary steps to exercise statutory cancellation rights. Cancelling renewal ordinarily stops later charges without immediately deleting your account.

5. Cooling-off, refunds and consumer rights

UK consumers generally have a statutory cancellation right for eligible distance service contracts, commonly 14 days from contract formation, subject to the applicable rules for digital services and any lawful request for immediate performance. Any relevant consent or acknowledgement must be obtained during checkout where legally required, rather than assumed by using the app. Your statutory rights, including cancellation and refund rights, are not waived by these terms or by the Stripe Portal’s end-of-period cancellation setting. To request a statutory cancellation, refund or assistance, email support@rotavela.co.uk, identifying the email used for your purchase, the plan and when it was ordered. Do not include payment card numbers. We will assess any permitted deductions and refunds under applicable law.

5A. Optional cancellation notice

If you wish to exercise a statutory cancellation right, you may use this template or communicate the same decision clearly in your own words:

To: support@rotavela.co.uk

I hereby give notice that I cancel my Rotavela subscription contract.

Account or order email: [your email]

Plan and order date: [plan and date]

Customer name and date of request: [your name and date]

Ordinary renewal cancellation is also available through the authenticated customer billing portal. The trader location supplied for publication is Poole, Dorset, BH15, United Kingdom.

6. Failed payments and access

If renewal payment fails, Stripe and Rotavela may provide notices or an opportunity to update your payment details. Premium functions may be suspended or end when a subscription no longer qualifies as active under our verified billing records. You can still seek access to your account and available export or free features, subject to the current product design and any lawful account restrictions.

7. Changes to prices and plans

We may change subscription options or pricing for future purchases. We will give notices and obtain consent when required by law before changes affecting an existing subscriber take effect. Your displayed recurring price will not be silently replaced merely because a new price is added to our catalogue. You may cancel under the processes and rights described above.

8. Service availability and support

Rotavela provides rota and household organisation tools; work hours, leave and pay figures are estimates, not employer or payroll confirmations. Childcare gaps are planning suggestions, not confirmed care arrangements. We work to keep the service available but do not promise uninterrupted access. Questions, billing issues and complaints can be sent to support@rotavela.co.uk. Nothing in these terms excludes rights that cannot legally be excluded.